Comments Off on Can I keep the equipment over the weekend?
Yes. Weekend rentals are usually dropped off on Fridays and picked-up on Mondays.
Comments Off on With deliveries, will your drivers set up and break down the equipment?
It’s a team effort. We will set up and take down complex equipment, such as tenting, stages, dance floors and/or lighting. All other equipment will arrived stacked and placed within 50 feet of our truck, in a proper location, and should be put back in the same location for pick up. Complete set up and take down services are available at an additional fee.
Comments Off on Can I pick up the equipment myself?
Sure you can. Will Call is available 8am - 5pm Monday through Friday or 9am - 3pm on Saturday at our warehouse facilities in Redwood City. Just be sure to have a sufficient amount of space in your vehicle to transport the equipment.
Comments Off on Do I have to be present for my equipment delivery?
No, you don’t have to be present for deliveries, as long as you have made arrangements with our sales team for the equipment to be dropped off at a secure location on-site.
Comments Off on Do I need to return my items clean?
No. In general, we ask that you return dishware and food service items debris-free, and replaced in the original cases we provided.
Comments Off on Will you set up my rental items?
Yes. We offer setup and tear-down services for an additional charge.
Comments Off on Will you deliver my rental items?
Yes. We offer curbside delivery and pickup service. Standard delivery rates apply
during business hours only. Before or after hour deliveries and pickups are
available with prior arrangement.
Comments Off on Can I change my order?
Yes. You may make additions and modifications up to 48 hours before your delivery
or will/call date. Please refer to our cancellation policy to avoid any charges.
Comments Off on How far in advance do I need to order?
We recommend reserving your items as early as possible to insure availability. We
will make every effort to provide items at the last minute.
Comments Off on Can I place orders over the phone?
Yes. You can place your order with any of our event consultants.